| title |
description |
visits |
questions |
| What are the 8 quality management principles of ISO 9000:2005? |
1. Customer focus
2. Leadership
3. Involvement of people
4. Process Approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision-making
8. Mutually beneficial supplier relationships |
732 |
1 (0) |
| What is a quality management system? |
Its a common sense, documented, business management system that can be applied to all business sectors and all sizes of companies. If you think of a business as a set of processes, it identifies the key process areas that need to be addressed to ensure quality is managed effectively. |
914 |
0 (0) |
| What is a process? |
A process is an activity, supported by resources and management, for enabling the transformation of inputs into outputs. The outputs from one process often form the input to the next. |
846 |
0 (0) |
| So what does ISO 9001 have to do with processes? |
ISO 9001 suggests that the application and management of a system of processes is an effective way to ensure good quality management. To adopt this process approach ISO 9001 includes a Plan-Do- Check- Act (PDCA) methodology that can be applied to all processes and can briefly be described as follows:
1. Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization policies.
2. Do: implement the processes.
3. Check: monitor and measure processes and products against policies, objectives and requirements for the product and report the results.
4. Act: take actions to continually improve process performance. |
703 |
0 (0) |
| What is the definition of quality? |
Degree to which a set of inherent characteristics fulfils requirements. (ISO 9000:2005) |
685 |
0 (0) |
| What is the definition of quality control? |
Part of Quality Management focused on fulfilling quality requirements. (ISO 9000:2005)
|
664 |
0 (0) |
| What is the definition of quality assurance? |
Part of quality management focused on providing confidence that quality requirements will be fulfilled. (ISO 9000:2005) |
641 |
0 (0) |
| What is the definition of quality management? |
Co-ordinated activities to direct and control an organisation with regard to quality. (ISO 9000:2005) |
824 |
0 (0) |
| What are 6 mandatory procedures for ISO 9001:2000? |
1. Document control (4.2.3)
2. Quality records (4.2.4)
3. Internal audits (8.2.2)
4. Nonconformity control (8.3)
5. Corrective actions (8.5.2)
6. Preventive actions (8.5.3) |
767 |
0 (0) |
| What is ISO 9001:2000? |
It is a standard designed to specify requirements for a quality management system where an organization:
(a) aims to enhance customer satisfaction through the effective
application of the system, including processes for continual business
improvement, and
(b) needs to demonstrate its ability to provide products and services that constantly meet customer and applicable regulatory requirements. |
1287 |
0 (0) |
