| title |
description |
visits |
questions |
| What is the principle of involvement of people? |
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for
the organization's benefit.
(ISO 9000:2005) |
944 |
0 (0) |
| What is the definition of quality assurance? |
Part of quality management focused on providing confidence that quality requirements will be fulfilled. (ISO 9000:2005) |
637 |
0 (0) |
| What is the definition of quality control? |
Part of Quality Management focused on fulfilling quality requirements. (ISO 9000:2005)
|
661 |
0 (0) |
| What is the principle of customer focus? |
Organizations depend on their customers and therefore should understand current and future customer needs,
should meet customer requirements and strive to exceed customer expectations. (ISO 9000:2005) |
1002 |
0 (0) |
| What is the principle of leadership? |
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment
in which people can become fully involved in achieving the organization's objectives. (ISO 9000:2005) |
969 |
0 (0) |
| What is a quality management system? |
Its a common sense, documented, business management system that can be applied to all business sectors and all sizes of companies. If you think of a business as a set of processes, it identifies the key process areas that need to be addressed to ensure quality is managed effectively. |
910 |
0 (0) |
| What is ISO 9001:2000? |
It is a standard designed to specify requirements for a quality management system where an organization:
(a) aims to enhance customer satisfaction through the effective
application of the system, including processes for continual business
improvement, and
(b) needs to demonstrate its ability to provide products and services that constantly meet customer and applicable regulatory requirements. |
1280 |
0 (0) |
| So what does ISO 9001 have to do with processes? |
ISO 9001 suggests that the application and management of a system of processes is an effective way to ensure good quality management. To adopt this process approach ISO 9001 includes a Plan-Do- Check- Act (PDCA) methodology that can be applied to all processes and can briefly be described as follows:
1. Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization policies.
2. Do: implement the processes.
3. Check: monitor and measure processes and products against policies, objectives and requirements for the product and report the results.
4. Act: take actions to continually improve process performance. |
699 |
0 (0) |
| What is the principle of a system approach to management? |
Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.
(ISO 9000:2005) |
1041 |
0 (0) |
| What is the principle of factual approach to decision making? |
Effective decisions are based on the analysis of data and information.
(ISO 9000:2005) |
931 |
0 (0) |
