| title |
description |
visits |
questions |
| What are 6 mandatory procedures for ISO 9001:2000? |
1. Document control (4.2.3)
2. Quality records (4.2.4)
3. Internal audits (8.2.2)
4. Nonconformity control (8.3)
5. Corrective actions (8.5.2)
6. Preventive actions (8.5.3) |
764 |
0 (0) |
| What are the 8 quality management principles of ISO 9000:2005? |
1. Customer focus
2. Leadership
3. Involvement of people
4. Process Approach
5. System approach to management
6. Continual improvement
7. Factual approach to decision-making
8. Mutually beneficial supplier relationships |
729 |
1 (0) |
| What is the definition of quality management? |
Co-ordinated activities to direct and control an organisation with regard to quality. (ISO 9000:2005) |
821 |
0 (0) |
| What is the definition of quality assurance? |
Part of quality management focused on providing confidence that quality requirements will be fulfilled. (ISO 9000:2005) |
637 |
0 (0) |
| What is the definition of quality control? |
Part of Quality Management focused on fulfilling quality requirements. (ISO 9000:2005)
|
661 |
0 (0) |
| What is the definition of quality? |
Degree to which a set of inherent characteristics fulfils requirements. (ISO 9000:2005) |
681 |
0 (0) |
| So what does ISO 9001 have to do with processes? |
ISO 9001 suggests that the application and management of a system of processes is an effective way to ensure good quality management. To adopt this process approach ISO 9001 includes a Plan-Do- Check- Act (PDCA) methodology that can be applied to all processes and can briefly be described as follows:
1. Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization policies.
2. Do: implement the processes.
3. Check: monitor and measure processes and products against policies, objectives and requirements for the product and report the results.
4. Act: take actions to continually improve process performance. |
699 |
0 (0) |
| What is a process? |
A process is an activity, supported by resources and management, for enabling the transformation of inputs into outputs. The outputs from one process often form the input to the next. |
842 |
0 (0) |
| What is a quality management system? |
Its a common sense, documented, business management system that can be applied to all business sectors and all sizes of companies. If you think of a business as a set of processes, it identifies the key process areas that need to be addressed to ensure quality is managed effectively. |
910 |
0 (0) |
