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FAQs
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| title | description | visits | questions |
| What is the definition of customer satisfaction? | Customer's perception of the degree to which the customer's requirements have been fulfilled. (ISO 9000:2005) | 1276 | 0 (0) |
| What is the principle of mutually beneficial supplier relationships? | An organization and its suppliers are interdependent and a mutually beficial relationship enhances the ability of both to create value. (ISO 9000:2005) | 1190 | 0 (0) |
| What is the principle of factual approach to decision making? | Effective decisions are based on the analysis of data and information. (ISO 9000:2005) | 1112 | 0 (0) |
| What is the principle of continual improvement? | Continual improvement of the organization's overall performance should be a permanent objective of the organization. (ISO 9000:2005) | 1062 | 0 (0) |
| What is the principle of a system approach to management? | Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives. (ISO 9000:2005) | 1234 | 0 (0) |
| What is the principle of process approach? | A desired result is achieved more efficiently when activities and related resources are managed as a process. (ISO 9000:2005) | 1102 | 0 (0) |
| What is the principle of involvement of people? | People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit. (ISO 9000:2005) | 1130 | 0 (0) |
| What is the principle of leadership? | Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives. (ISO 9000:2005) | 1162 | 0 (0) |
| What is the principle of customer focus? | Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. (ISO 9000:2005) | 1182 | 0 (0) |
| What is ISO 9001:2000? | It is a standard designed to specify requirements for a quality management system where an organization: (a) aims to enhance customer satisfaction through the effective application of the system, including processes for continual business improvement, and (b) needs to demonstrate its ability to provide products and services that constantly meet customer and applicable regulatory requirements. | 1465 | 0 (0) |
